Which of the following actions can be triggered by custom workflows?

Custom workflows in the context of CrowdStrike's platform can facilitate various actions that integrate with other systems, enhancing the incident response and management capabilities. The ability to create a ServiceNow incident is particularly significant because it allows for seamless integration between security alerts generated within the CrowdStrike platform and the ticketing and incident management processes utilized by IT and security teams via ServiceNow.

This integration means that when certain events or conditions are met within the CrowdStrike environment, a workflow can automatically create a new incident in ServiceNow. This helps teams prioritize their response efforts, track incidents more effectively, and ensure that issues are addressed promptly in a structured manner. The ability to automate the creation of incidents promotes a quicker response and reduces the manual overhead associated with managing security incidents.

On the other hand, actions such as changing host configurations, disabling deep packet inspection, or managing user permissions typically require administrative or privileged access within the environment and may not be suitable for automation through custom workflows due to the potential security implications or the need for human oversight. These actions are more about configuring the security environment rather than interfacing with external systems for incident management. Thus, creating a ServiceNow incident stands out as a primary function of custom workflows in the context of the CrowdStrike ecosystem.